Banner Payson Medical Center | Payson, AZ | Ponderosa St.

Went in for needing possible blood transfusion per Dr. Washatkas orders and was left in a room unattended and mocked for 3 hours. By both nurses and doctors. Every single time I visit this facility, I am treated with NOTHING BUT DISRESPECT! Just because I have chronic illnesses does not mean I should be any less important than other patients. Will never be returning again.

Went in for a medical emergency (serotonin syndrome) and they called in CBI (terrible organization) to assess me. I was there over 5 hours, they never even checked my BP after my check in, and it was high, like 190/125. They took all my belongings and made me wear terrible paper pajamas. When I wanted to leave they wouldn’t give me my belongings and I had to leave with no shoes on. I will never go back, I will risk the hour drive to the valley if I need emergency services again.

Can I do zero stars, because 1 is generous. Horrid care at this facility. My father went in with severe nerve pain, pain level 8-9, due to Bell’s palsy. The nurses and doctors dismissed his pain and said “you do realize this is a trauma center?”. They gave him ibuprofen and sent him home. This happened 3 times in the span of a few days - he didn’t know what to do he was in so much pain. Do better Banner Payson.

Sitting in the ER waiting room for 2 hours while my pregnant girlfriend is passing out. Being told there's no rooms and we've seen at least 5 people leave. Asked for ice chips because she can't keep water down and the lady at the ER check in was extremely rude and said we couldn't get any if we haven't been seen by a doctor. Who denies somebody a basic human right like water, especially a hospital. This place is a joke, we would have made it to the valley and been seen in the time we waited here.

Everytime we go to this emergency room it's a terrible experience. This time I have my daughter here and the triage nurse was so rude then they place us in a hallway right in front of the patient bathroom. I'm kinda thinking that's not to sanitary. They made her feel like her problems were minimal to the point she is crying when they even come and talk to her.

My wife and I both have been in patients, out patients and ER patients here. I absolutely can not say enough good things about the care we have gotten and the way we have both been treatednover the years. From the dietary kitchen staff to the CNA's , nurses, social workers ER doctors, x ray techs, patient check-in clerks and in house staff physicians. They are all Professional, caring, responsive. Kudos to all. Shawn, Heidi, Milo, Tierra, Shannon, Loreli. You are all amazing.

I was admitted on July 4 and have to say hospital was very fast and efficient with admitting and getting test done for my condition. I was very impressed with the staff at the hospital. Thank you for taking care of me. I appreciate it.

Staff seemed quick to pass us off and get rid of us. Your ER doctor said the burn doctor in pheonix wanted to see and treat my baby and I'd have to go by ambulance or air. We get here just for the doc to say he never said that and they can't really help, but they can give ointment and clear care instructions. We were cleared to go home within 1 hour. Wasted an entire day now I'm 3 hrs from home with no ride. The staff at payson did not want to deal with us. I feel like I was sent all over AZ for no damn reason other than for their own convenience.