The Children's Place

I visited this store on 8/10/24. The young woman behind the counter was scrolling on her phone and completely ignored me until another employee came from the back and told her to wait on me. She rang up my items and missed one stating that she didn’t see it. Everything was right there but n front of her. Do they really have to wonder why the business is struggling?

I came in to grab a few things and was extremely disappointed in my experience. The cashier who helped me was rude and made me feel as if I was bothering her. She say anything to me when I walked up to the desk, just looked at me, not even a smile. As I was leaving, I said thank you and she said nothing to me. This was an awful experience and I hope this cashier finds a job she actually likes.

I went to exchange or get store credit for a pair of slim jeans that were a gift for my daughter that did not fit. I was told those were sold only online, not in-store and because of that I could only exchange for another pair of slims. Exchange an item for the same item, that is not sold in the store? How does that even make sense? So apparently someone bought these jeans online, returned them to the store and they placed jeans they don’t even sell in store with the regularly sold jeans. Sounds like a process that needs to be changed because apparently as it stands, it is the fault of the customer. Not exactly the type of “customer service” I would be proud of providing.

I would give 0 stars if available. I order from Children's place all the time. I ordered a few weeks ago and did not receive my order. I reported on the website twice, chatted with someone and after no help sat on hold for 30 minutes to speak to someone. Finally I got John Henandez. He was absolutely no help and told me they could not issue a reship or a credit and they couldn't help me out at all. That's some great customer service. Basically said sorry about your luck, the tracking says it's in your mailbox so you have it. This was absolutely the worst customer service experience I have ever had and I will NEVER shop with them again.

Great store!! The staff was nice. The young lady with the brownish/reddish hair was a HUGE help. I was shopping for my niece and didn’t really know what to get for her but she picked out outfits with me and made sure I got something nice for my niece. I appreciate the outstanding customer service

I received clothing as a gift for my daughter. The gift giver got sizes too small so I went into to hopefully exchange for just bigger sizes. Unfortunately they did not have them so I asked for a store credit to get other items. They said they could not even do that without a receipt!!! Never have I had this happen in a store. So now I'm stuck with several clothing items that are too small for my daughter to even wear. Very poor store policy and I certainly will request that clothing not be bought here

Went in with my daughter and grands. Haven't been in CP since my kids were little (that's a long time ago). They had such a sale going on. Prices were on point and less than that of most department stores. We were able to totally outfit all 3 kids with what we were shopping for in ONE stop. CP had it going on today.

The Children’s Place was outstanding. I did some shopping for my God Brothers and the staff was really nice. The young lady with dark curly hair was very helpful and she made sure that I was satisfied and received my gift receipts.